AFCA calls for stronger industry response after complaints by Aboriginal and Torres Strait Islander peoples rise record 25%

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The number of complaints lodged by Aboriginal and Torres Strait Islander (ATSI) peoples to Australia’s financial dispute resolution scheme surged by 25 per cent over the past financial year, signalling

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Financial complaints by Aboriginal and Torres Strait Islander peoples up 13%

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There has been a significant increase in the number of complaints made by Aboriginal and Torres Strait Islander peoples to Australia’s financial dispute resolution scheme. The Australian Financial Complaints Authority

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AFCA opens consultation on proposed Rules changes

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The Australian Financial Complaints Authority is opening public consultation on proposed changes to the rules that govern its work helping consumers and financial firms to resolve complaints. The proposed changes

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AFCA’s John Price wins Lifetime Achievement Award

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John Price, until recently Lead Ombudsman, Insurance, with the Australian Financial Complaints Authority (AFCA), has received a prestigious Lifetime Achievement Award for his significant contribution over many years – and

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AFCA appoints seven Senior Ombudsmen

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The Australian Financial Complaints Authority (AFCA) has created the new role of Senior Ombudsman, and announced seven appointments, as it progresses projects to enhance the efficiency and effectiveness of its dispute

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