CPD: Consumer protection essentials – AFCA and advice complaints

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As essential component of a robust framework for protecting financial consumers is the presence of mechanisms that hold individuals and organisations to account for causing consumer harm and allow consumers

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New session announced for FAAA Congress 2024, early bird closing soon

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Early Bird pricing for the second annual Financial Advice Association Australia (FAAA) Congress will finish on 30 September. The Congress, to be held in Brisbane from 27 to 29 November,

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Shail Singh named AFCA’s Lead Ombudsman, Investments and Advice

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The Australian Financial Complaints Authority (AFCA) has appointed Shail Singh as its new Lead Ombudsman, Investments and Advice. The AFCA board confirmed his appointment after a competitive selection process. Mr

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Quality of Advice Review comes under the microscope at Tech Summit

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Allens partner and superannuation law expert Michelle Levy, who is heading the Quality of Advice Review with Treasury, will join a panel dissecting Quality of Advice at the SMSF Association Technical

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Natalie Cameron named Lead Ombudsman, Banking and Finance

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The Australian Financial Complaints Authority (AFCA) has announced the appointment of Natalie Cameron as its new Lead Ombudsman for Banking and Finance. Natalie was appointed after an extensive executive recruitment

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AFCA appoints seven Senior Ombudsmen

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The Australian Financial Complaints Authority (AFCA) has created the new role of Senior Ombudsman, and announced seven appointments, as it progresses projects to enhance the efficiency and effectiveness of its dispute

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Most ‘know your client’ issues resolved early: AFCA

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Consumers who believe they’ve been given inappropriate advice or advice not in their best interest account for one in four Investments and Advice complaints but most of these complaints are

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