Macquarie yesterday announced the launch of a new payments service, to support advisers in being more efficient and flexible when managing payments on their client’s behalf.
Macquarie’s Adviser Initiated Payments (AIP) enables advisers to initiate and make payments for clients quickly and seamlessly from their Macquarie cash account. Clients can seamlessly authorise payments on the go with mobile-enabled capability, speeding up the process and removing the need for paperwork.
Clients have complete visibility of the payment process and added security through a two-step verification process. Once the payment has been initiated by their adviser, clients receive a secure code via SMS, which is then verbally provided to their adviser to authorise the payment. A confirmation email and SMS is sent to the client once the transaction is complete.
Olivia McArdle, Head of Payments and Deposits for Macquarie’s Banking and Financial Services Group, said AIP gives advisers and clients more control when transacting online, representing a faster, more convenient and secure way to make payments.
“AIP delivers a much more personalised experience for our advisers, and with it being available on our online digital banking experience, clients have complete control of their finances.
“Advisers can stay up to date with their clients’ finances quickly and efficiently by managing all of their payment needs through Macquarie’s adviser portal.”
Ms McArdle said that feedback from advisers drives the new innovation and product enhancements Macquarie prioritises to help support their clients and business, and the AIP service is just one example of this.
“We work closely with advisers to understand their needs and ensure the solutions we offer help them to achieve their goals for their clients and business
“Central to our approach is our focus on continued innovation to ensure our offering remains at the forefront of the market. With one in three self managed super funds choosing to use our CMA, we’re investing significantly to build a level of functionality in our CMA that’s unparalleled in the market,” Ms McArdle concluded.
