BT extends Bushfire Assistance Package, reduces claims requirements for life insurance customers


Sue Houghton

To help more life insurance customers impacted by the devastating bushfires, BT has extended the application period of its Bushfire Assistance Package to June 2020.

BT is proactively calling customers residing in bushfire-affected areas to determine whether they have been directly impacted. Every affected BT customer can also apply for a three month premium waiver, to ease the cost of life insurance.

Furthermore, BT is reducing requirements for new and ongoing claims relating directly to the bushfires. BT’s claims support includes:

  • assisting with collection of information to commence a claim;
  • adopting a flexible approach to provision of financial information, ongoing forms and medical information;
  • waiving proof of death where a customer has passed away;
  • offering support to link up with additional community services; and
  • engaging with rehabilitation providers to provide additional support, such as free counselling sessions to those impacted.

Customers who have a current claim and are experiencing hardship as a result of the bushfires are encouraged to speak with their claims consultant, who can arrange advanced payment of benefits which may help customers meet additional expenses.

In addition to the Bushfire Assistance Package, BT is offering a three-month premium waiver through its ongoing Drought Assistance Package for farmers in drought-affected areas. Farmers who are affected by both the drought and bushfires may be eligible for a combined six-month premium waiver.

Sue Houghton, General Manager BT Insurance, said, “The value of insurance can truly be realised at claim time, when we assist customers who may have lost a loved one or need to rebuild their home. In this time of crisis, we’re here to help.

“We know advisers are working with their clients to solve both immediate and longer term financial needs, and we are here to support them. I encourage any advisers who may have clients facing hardship to contact us, to see how we can assist.”

BT would also like to highlight the industry initiative to assist customers with locating their lost life insurance policy details, which is being run by the Financial Services Council. Further information is available here.

All affected insurance customers should contact BT on 132 135 or 1300 553 764, between 8:00am – 6:30pm, Monday through Friday (Sydney/Melbourne time).

More information on the BT Protection Plans – Bushfire and Drought Assistance Packages, including full eligibility criteria, is available here.

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