MyState group moves to protect customers and employees


Melos Sulicich

MyState Limited, the banking and wealth management group, has advised that it has taken action to protect customers and employees in light of the coronavirus situation.

Managing Director and CEO, Melos Sulicich, said: “We’ve prioritised the health and wellbeing of our customers and employees, introducing a range of measures to reduce the risk of contracting or spreading the virus. These include robust office and branch hygiene protocols, employee travel restrictions, and encouraging employees to work from home where possible. 

“We’re taking advice from federal and local government and health authorities so we can continue to serve our customers safely and effectively and reduce the risk of anyone contracting the virus.  

Communities stick together in tough times and as we all do our best to navigate the challenges and uncertainties of COVID-19, we’d like to assure customers that we’re here for them.

MyState continues to lend, take deposits, manage investments and service customers and clients with the same level of support, compassion, and understanding that we bring to banking every day. Our branches are open and will remain open in the current environment.”

MyState also provides the following advice to customers:

  • Online services are recommended – both MyState Bank and TPT Wealth customers have access to their accounts and investments 24/7 from anywhere
  • If you’re feeling unwell or have recently returned from overseas, instead of visiting our branches please call our MyState Bank Customer Care team on 138 001 or TPT Wealth Client Services team on 1300 138 044. 
  • We ask that customers who do visit a branch maintain social distancing by keeping at least one metre from people, and our employees will do the same.
  • Hand hygiene products are available at our branches, and we have further upgraded our cleaning regime across all branches
  • Using online and electronic payment instead of cash is recommended to minimise contact

The Group also has a financial assistance package available to help customers if they are experiencing financial hardship as a result of the impacts caused by the virus. The assistance includes options including delaying loan repayments to help customers get back on their feet.

MyState thanks all customers for their ongoing support and understanding, and will continue to update them as the situation unfolds. We’re continuing to focus on protecting customers and employees during this difficult time.

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