THE business opportunity for professional advisers

From

The typical small business is only doing one of two things: growing, or going…. …and THERE is a fabulous opportunity for today’s professional adviser. If the majority of small business owners are

continue reading

The 5 levels of professional competence

From

A strange question to ask perhaps, but can a professional be both competent and incompetent simultaneously? Of course they can. As new regulatory standards are embedded everywhere for professional services

continue reading

The 5 levels of professional competence

From

A strange question to ask perhaps, but can a professional be both competent and incompetent simultaneously? Of course they can. As new regulatory standards are embedded everywhere for professional services

continue reading

The maximum value zone

From

Many professional services firms are actively lifting service levels as a means of differentiation from the competition – and it is an excellent strategy that leads to a good business.

continue reading

What’s the point of all this business effort?

From

Everyone is busy being busy, but what is the point of it all? What is the purpose that drives all the business building activity? Businesses that experience superb growth typically

continue reading

The 6 steps of succession planning (Part 1)

From

Unless you plan to work to the grave all practice owners need to be thinking “succession” at some point – preferably as early as possible. Succession planning is simply about

continue reading

The key to innovation: listening to customers

From

One of the most successful companies in Australian manufacturing that has been operating since 1932 provided a great business lesson on the weekend, that revealed their secret to innovation in

continue reading

The Top 20 Marketing Kitbag Essentials

From

It would be fair to say that the majority of people in professional services are not marketing specialists. Usually great technicians and specialist advisers, often great at selling and relationship

continue reading

There’s money along the extra mile

From

Everyone has heard some story about how a business did well from going the extra mile for a customer…but rarely do you hear about a professional services business that has

continue reading

Why torture your clients?

From

Compliance has a lot to answer for. One of the truly negative consequences of evolving best practice advice standards is the trend to torture clients. Now torture is a rather

continue reading