How “personal” should your personal service be?

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It is our livelihood in many respects, yet one of the vaguest phrases we use is “personal service”.  What is a personal service is not necessarily the same as a

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Professionals have, and use, processes

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True professionals don’t just HAVE processes, they have processes they use everywhere in their work. All the time. Professionals are in fact process-driven. We need to learn from those professions

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12 engagement barriers that we must address

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There are many barriers which can prevent a prospect from engaging in the professional financial advice process, and those prospect barriers are our problem to address. We have to try

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Getting more prospects to buy your advice

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To get prospects to buy your advice and change direction you have to “sell emotion” and support it with logic, right? Not quite….there is a piece missing in this formula

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Talk is cheap…but the returns are fantastic

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Word-of-mouth remains the best marketing professionals can use, or get. The next best is “talk”.  Talk to clients and prospects directly.  One-to-one…actually spending time communicating directly with each other…voice to

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Is acquisition, or merger worth It?

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Many firms facing increased overheads and infrastructure costs in the next few years are considering acquisition or merger strategies as a survival or growth strategy. Generally there appears to be 

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The 4 key levers that create great capital value for an advisory firm

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Creating great capital value for a professional services firm is usually one of the owners primary objectives as they more often than not see their business value as a critical

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Why settle for average Adviser performance when you could be outstanding?

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Advisers frequently settle for being average, and it is definitely not because they want to be average but because they don’t really know what it takes to elevate their performance

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It is okay to be profitable

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The first rule of business is “be profitable”, and that is a concept which appears to cause industry stakeholders some issues when it comes to judging financial advisory firms. That

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Who is paying who for financial advice?

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Who is paying who for financial advice will become the biggest question in consumers minds as the industry stakeholders continually and very publicly debate fees, commissions and conflicts of interest

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