Aged care client conversation-another year older


As we approach the end of another year, many people including your clients will be looking forward to the festive season and the chance to slow down and catch up with family, particularly elderly parents.

Busy lives and distant homes can make it easy to feel out of touch. Sadly, at this time of year adult children may also begin to notice changes in their ageing parents.

It’s distressing and worrying to accept that parents who were once vital may soon require help to manage their day to day needs. Hard decisions may need to be made and many children and parents will need professional guidance to convert the mountain of data on aged care into meaningful and relevant information and ultimately into appropriate decisions.

Facilitate a family meeting
The New Year is traditionally a time to take stock and plan ahead. Clients with elderly parents may find this time of year is a chance to raise issues with parents in relation to their future well being.

As the thought of this discussion is likely to fill those clients with dread – your professional help may be invaluable.

Did you know?…

Many older Australians live alone and families may not notice the decline in an older person’s ability to live independently. The Christmas/New Year period can be a time when families come together and have an opportunity to observe how well a parent is coping.

Now is an ideal time to get in touch with clients and offer your services. Perhaps you can offer to assist with arranging and running a family meeting.

A family meeting can be an essential step in planning for aged care and may help to minimise conflicts in families. Emotional conflicts between family members can make the transition to care more distressing for an elderly parent and have the potential to rip families apart.

The value of a family meeting
A well run family meeting can allow parents, children and other family members to discuss issues and preferences, express concerns and make decisions that work for the family as a whole.

The earlier families take this step, the better. Planning ahead ensures that parents are fully involved in the decision making and removes some of the stress from other family members. With a well organised plan in place, families can respond more quickly and effectively when an event necessitating a move to aged care occurs.

Your role as trusted adviser can alleviate your clients’ anxieties by providing them with the benefit of your knowledge and professional advice. Your guidance can help them to see the big picture more objectively, allowing them to consider the best options for their parents’ care, security and happiness.

The benefits to you
By helping your clients deal with the aged care system you may:

  • Consolidate and enhance your relationship with your clients
  • Expand services to your existing clients, resulting in additional opportunities for your business
  • Establish relationships with the extended family which can generate additional business opportunities.

Get your Action Plan now
To take advantage of this New Year’s opportunity, contact Aged Care Steps for your Action Plan by sending an email to [email protected] and write “Action Plan” in the subject line.

Aged Care Steps is the leading source of aged care advice and support for professionals servicing this rapidly growing market. Aged Care Steps can help you build a profitable service by providing you with comprehensive training, technical back-up, paraplanning support and client marketing tools. Further information can be found at

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