logo

Industry Bodies

AFCA makes latest update to its public complaints database

19 Apr 2023
From

The Australian Financial Complaints Authority (AFCA) has completed its six-monthly update of the AFCA Datacube, which makes data on complaints publicly accessible to financial firms and consumers.

This update adds data covering firms with four or more complaints in the six months to 31 December 2022.

The AFCA Datacube is part of AFCA’s commitment to providing access to its data in a transparent and useful way to firms and consumers.

The data gives member firms a statistical understanding of how they compare within their industries. It can also help consumers and small businesses make informed choices when sourcing financial products and services.

The AFCA Datacube can be searched by firm name, or filtered by type of firm, product, service or postcode. It includes data since AFCA’s inception on 1 November 2018.

See a video overview of how to use the AFCA Datacube here.

Earn CPD Points

  • CPD: A TTR strategy for modern retirement

    We are currently witnessing one of the most significant demographic transformations in Australia’s history. Over the next decade, an estimated 2.5 million Australians are expected to enter retirement[1]. This article, [...]

  • CPD: Trend following in uncertain times

    Trend following strategies aim to generate returns by capturing sustained price movements across a diverse range of asset classes. Unlike traditional investment approaches that rely on valuation or forecasting, trend [...]

  • CPD: Aged care advice and ethics

    Data from the Australian Institute of Health and Welfare (AIHW) shows that Australia’s population aged 65 and over is projected to reach 22% – or 8.8 million people – by [...]

  • CPD: AI governance – a practical framework for advisers

    Regulator scrutiny of AI governance just got serious In years to come, they may well call it the ‘Mythos effect’ – the point in early 2026 where all the concerns [...]

  • CPD: Thinking outside the box – providing a loved one a paycheque for life

    Australia’s great wealth transfer is well underway. An estimated $5.4 trillion is expected to pass from those aged 60 and over to younger generations within the next two decades.[1] In [...]

View more CPD