Rest integrates virtual agent ‘Roger’ with Google Home giving members access to spoken voice-activated support for the first time

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Rest, one of Australia’s largest superannuation funds with almost two million members, yesterday announced the integration of its online virtual assistant, ‘Roger’ into Google Home, giving members’ spoken support to... Read more continue reading

Digital enterprise – the future is here

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As businesses across all sectors grapple with digital disruption and race to embed technology across all facets of their business, a number of technology providers stand to benefit. In this... Read more continue reading

Brokers split on digital platforms vs face-to-face service

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More than half of mortgage brokers are not concerned about increased competition from online broking platforms according to the latest MyState Bank survey of its national broker network. Nevertheless, almost... Read more continue reading

Written advice: should it be clear? Or concise? Or effective?

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When it comes to communicating our advice to clients we are guided by the words used by the regulators, or law, to guide us in how that should be framed... Read more continue reading

Outdated board succession planning hinders diversity: 30 % Club

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Two-thirds of ASX 200 boards “always or sometimes” gravitate to candidates who are known to board members when they are selecting new directors, says the 30% Club. Directors who responded... Read more continue reading

Fee for no service exposed

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The early findings from the Financial Services Royal Commission makes for some interesting reading. While some of the news may not shock you, there are some key takeaways that clients... Read more continue reading

How to teach kids good financial habits

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It can be tough knowing the right way to teach kids about money and how it works when finance and payments is such a rapidly changing area. The increasingly digital... Read more continue reading

It’s AML-CTF review time

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AUSTRAC is serious about anti-money laundering and counter terrorism (AML-CTF). Just take a look at their recent actions against the Commonwealth Bank of Australia. Any business that has an AML-CTF Program... Read more continue reading

Big business signals plans for wage growth

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Some of Australia’s biggest companies have signalled intentions to increase salaries this year in an effort to fill positions for core functions and address mounting tensions over salary expectations. These... Read more continue reading

Who is paying who?

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Who is paying who is becoming the biggest question in consumers minds as the public debate around fees and commissions and conflicts of interest increases in financial services. That’s a... Read more continue reading