New research finds customer-centred innovation agenda underpins high satisfaction amongst financial advice customers

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Customer communication, marketing and financial management will dominate the financial adviser innovation agenda during 2015, according to research released by Zurich Financial Services Australia (Zurich) in Sydney yesterday. In an... Read more continue reading

Demand for contingency insurance continues to grow as local market matures

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Australia’s contingency insurance market is maturing, with the increased awareness of contingency risks and insurance policy options driving a marked increase in the take-up of contingency insurance in recent years,... Read more continue reading

New tool to deliver strategic life insurance advice

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National risk-focused dealer group Affinia Financial Advisers has developed a new tool to help advisers deliver strategic life insurance advice that meets the highest standards of ‘best interests’. The Strategic... Read more continue reading

Zurich launches first consumer-facing life insurance app

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Zurich Financial Services Australia (Zurich) has launched a new tablet app, designed to help financial advisers improve their customer engagement process. The new Zurich Adviser Flipchart app is the first... Read more continue reading

Women still lagging men in financial protection

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Although Australian women have more employment opportunities and are more educated than ever before,[1] they are still less likely to hold life insurance than men, according to research by Australia’s... Read more continue reading

Macquarie Life’s five-star service recognised for seventh year in Beaton Benchmarks

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Macquarie Life has been awarded five-star status for overall adviser satisfaction in the Beaton Benchmarks 2014 – Life Insurance Intermediaries Study for the seventh consecutive year, meaning it remains the... Read more continue reading

Valentine’s Day: when true love doesn’t run smooth

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Australians will spend some $791.4 million[1] “in the name of love” before Valentine’s Day – averaging about $86[2] each. But despite their pledges of undying love, figures from research commissioned... Read more continue reading

Life insurance lacking in those with most to lose

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Research shows a dramatic difference between the number of Australians who rate the importance of life insurance and the number who have it. And those without financial protection usually have... Read more continue reading

Zurich partnership to improve quality of strategic life insurance advice

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Zurich Financial Services Australia Limited (Zurich) today announced details of a new partnership with Melbourne-based life insurance coaching and strategy specialist, 19Thirty. The partnership will see the creation and delivery... Read more continue reading

Reinsurance capital reaches record high

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A record breaking year for growth rates in reinsurance and alternative capital sees reinsurance back to pre-GFC levels The global reinsurance market saw continued growth throughout 2014 as a result... Read more continue reading