CPD: Financial consumer protection – part 3 – adviser priority checklist and calendar

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In a continuation of our series on Financial Consumer Protection, this article examines the latest raft of regulatory changes that will impact – directly and indirectly – financial advisers from 2021 onwards. Self-licensed advisers in particular may find themselves surprised about how much work is involved in meeting their new obligations, with the devil –

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CPD: Financial consumer protection – part 2 – the art of the conversation (having, recording, storing, using, protecting)

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If the essence of the financial adviser/client relationship is trusted conversations, then the way the outcomes of those conversations are recorded, secured, and shared, is of paramount importance. Protecting clients’ interests through the management of their personal information is one of the core consumer protection pillars across any business sector. In the context of financial

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CPD: Financial consumer protection – part 1 – practical framework for financial advisers

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Strengthening consumer protection continues to be the underpinning theme for much of the ongoing scrutiny and regulatory change seen within the financial services industry in recent years. And, at high level, measures which increase confidence and trust in the sector can deliver meaningful benefits both customers and advisers. However, such measures can become problematic, even

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CPD: Cyber risk – governance implications for Australian financial advisers

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A cautionary tale…. Imagine, just briefly, a small financial planning practice in Australia. And imagine that firm was infiltrated by an invisible cybercriminal, possibly from overseas, who gained unauthorised access to that firm’s network server, containing highly sensitive personal information on their clients, including account details, passwords, tax file numbers. Imagine, further, that cybercriminal spent

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