OnePath showcases innovation across Group Life business

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ANZ has welcomed corporate clients, super-fund trustees, insurance brokers and financial advisers to its OnePath Group Insurance innovation roadshow to demonstrate the improvements it is making in client experience. The innovation roadshow is being held in state capitals to highlight a range of enhancements for clients as a result of ongoing investment and innovation in […]

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OnePath’s new underwriting engine ‘Excellent’, independent survey finds

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ANZ has announced its OnePath life insurance underwriting engine received an ‘Excellent’ rating in an independent adviser survey, with advisers ranking their experience a Net Promoter Score (NPS) of +53. NPS has a scale from -100 to+100 with anything over +50 regarded as ‘Excellent’. Commenting on the results, ANZ Wealth Chief Underwriter Peter Tilocca said: […]

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OnePath supports mental health month with new community partnership

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ANZ has announced a new a partnership with Mr. Perfect, a grassroots men’s mental health network that encourages conversation and connection through informal BBQs. Over the next 12 months, ANZ’s OnePath will sponsor more than 120 free BBQs across Australia for men and their families, with the first BBQ taking place this Sunday 21st October at […]

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OnePath extends mental health support to TPD clients

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ANZ’s OnePath has extended support for retail clients making a mental health claim through their total and permanent disability (TPD) insurance. The service, provided by CaseWorks Australia, makes the claims process simpler and more personalised, with a qualified nurse helping claimants fill in their form at home. This support reduces barriers to making claims, stress […]

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OnePath OneCare lists on HUB24

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ANZ’s OnePath has made its OneCare life insurance available through HUB24, providing advisers and their clients with a greater selection of insurance products. OneCare offers advisers a comprehensive range of insurance cover that can be tailored for clients’ needs throughout their different stages. For the past two years, OnePath has won The Consumer Choice Awards […]

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ANZ gives advisers access to mental health portal

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ANZ has commissioned a mental health and wellness portal for advisers to help them develop a greater awareness about their own mental health and to facilitate more meaningful conversations with their clients about their wellbeing. Mental health and wellbeing company Mindstar has developed the portal for ANZ giving advisers access to tools, information and education […]

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ANZ’s OnePath launches trustee and member portals for group clients

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ANZ has launched two new digital tools that offer trustees and members the convenience of real-time digital access to a reliable and centralised source of claims information. Accessible via any digital device, RiskWorks Insurance Manager allows trustees to ‘self-serve’ and obtain member updates at any time, giving them greater control and delivering a faster and better customer […]

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ANZ OnePath: Mental health and wellness issues are changing insurance

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Mental health and wellness issues are transforming the insurance sector, with more than 23 per cent of income protection claims now involving a mental health condition. In response, insurers are changing the services they provide and taking a more active role in preventative programs for the wellbeing of their customers. According to ANZ Wealth Head […]

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ANZ unveils plan to improve financial planning

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ANZ yesterday announced it would begin implementing a range of initiatives to help improve the quality of financial planning, and customer remediation when things go wrong. The industry-leading initiatives mean ANZ will remove all sales incentives for financial planning bonuses, speed up customer remediation, quickly remove planners that provide inappropriate advice, and demand new professional […]

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ANZ showcases OnePath Technology and process advances

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ANZ has welcomed corporate trustees, super-fund trustees and insurance brokers to a technology and innovation roadshow designed to demonstrate how clients can benefit from recent technology and process improvements to its OnePath range. Commencing in Melbourne and continuing on to Brisbane and Sydney this week, the roadshow showcased a number of innovations spanning claims, underwriting, […]

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