Financial institutions spend 14% of operating costs on change management

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Financial institutions are spending, on average, 14% of annual operating costs on change management functions in order to drive greater productivity gains, a new PwC study has shown. According to PwC’s report, “Productivity 2021 and beyond: Upskilling the workforce of the future to create a competitive advantage in financial services,” more than one in four (27%) firms are spending more

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Financial institutions to significantly increase use of gig economy workers to upskill workforce

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More than half (52%) of financial institutions say they expect to have more gig-based employees over the next three to five years, according PwC’s report, “Productivity 2021 and beyond: Upskilling the workforce of the future to create a competitive advantage in financial services.” The second iteration of PwC’s productivity research, that surveyed over 500 financial services businesses globally,

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