Best practice advice means meeting client expectations too, doesn’t it?

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What constitutes “Best Practice” advice process is a constant work in progress, but it does not develop as rapidly as either technology or client expectations do. In fact, there is... Read more continue reading

Ethics and inappropriate financial advice

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Earlier this month ASIC revealed that six of Australia’s biggest banking and financial services institutions have paid or offered over $3 billion in compensation for financial advice-related misconduct. Much of... Read more continue reading

Adviser briefing – genetic testing in life insurance

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2022 review of life insurance genetic testing moratorium In June 2022, Australia’s life insurers announced[1] their intention to cease their membership of the Financial Services Council (FSC) and form a... Read more continue reading

Customer sentiment for Super funds improved, but only for top CX performers

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Sentiment – how the interaction made the customer feel – rose for the Super funds performing best on customer service, according to the latest SenseCX benchmarking report[1] published by CSBA.... Read more continue reading

Heritage Bank teams up with mental health platform to support staff wellbeing

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Heritage Bank has prioritised the wellbeing of its staff by becoming the first banking institution in Australia to sign up to mental health and wellbeing platform Unmind. The new initiative... Read more continue reading

Greenwashing – a major financial consumer protection challenge

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Greenwashing, and the importance of being kind to trees Some readers with more than a few miles on the clock may remember a comedy show from the 1990s, Absolutely Fabulous,... Read more continue reading

Kearney Group named ESG Portfolio finalist for 2022 IMAP Awards

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Kearney Group is pleased to announce the firm has been named finalist for the 2022 IMAP Managed Account Awards. Kearney Group’s Ethos Managed Portfolios have been selected for the inaugural... Read more continue reading

Best practice client engagement – Understanding women as the drivers of investment growth

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Jedi Knights, Millennials, and other Census tales Yes, it’s that time again. Every four years, we get to pore over the Census results and see how the picture of Australia... Read more continue reading

Finalists announced for 2022 Australian Insurance Industry Awards

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ANZIIF is pleased to announce the finalists of the 2022 Australian Insurance Industry Awards. Now in its eighteenth year, the Australian insurance industry’s ‘night of nights’ will return as an... Read more continue reading

Fraud costs increased more than 10% over pre-pandemic levels for APAC businesses

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LexisNexis® Risk Solutions released the latest Asia-Pacific edition of the LexisNexis® True Cost of Fraud™ Study, which surveyed 387 risk and fraud executives in Malaysia, Philippines, Singapore and Thailand. The... Read more continue reading