Balancing adviser needs and clients wants

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The professional Financial Advisers’ needs matter as much as the Clients’ wants.  Consumer groups and regulators will probably disagree of course, but the ideal practice is one which surely achieves... Read more continue reading

Advisers’ call for stronger support services and reliability in competitive platforms space

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Leading research firm Investment Trends has released the second part of its latest 2022 Adviser Technology Needs Report, which focuses on the evolving technology needs of financial advisers specifically insights on their... Read more continue reading

Ignition Advice wins two international awards

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Ignition Advice has been recognised for its digital advice innovation, winning two awards at this year’s Wealth & Finance International FinTech Awards, announced on 1 August 2022. Based in the... Read more continue reading

Best practice advice means meeting client expectations too, doesn’t it?

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What constitutes “Best Practice” advice process is a constant work in progress, but it does not develop as rapidly as either technology or client expectations do. In fact, there is... Read more continue reading

Ethics and inappropriate financial advice

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Earlier this month ASIC revealed that six of Australia’s biggest banking and financial services institutions have paid or offered over $3 billion in compensation for financial advice-related misconduct. Much of... Read more continue reading

Adviser briefing – genetic testing in life insurance

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2022 review of life insurance genetic testing moratorium In June 2022, Australia’s life insurers announced[1] their intention to cease their membership of the Financial Services Council (FSC) and form a... Read more continue reading

Customer sentiment for Super funds improved, but only for top CX performers

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Sentiment – how the interaction made the customer feel – rose for the Super funds performing best on customer service, according to the latest SenseCX benchmarking report[1] published by CSBA.... Read more continue reading

Heritage Bank teams up with mental health platform to support staff wellbeing

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Heritage Bank has prioritised the wellbeing of its staff by becoming the first banking institution in Australia to sign up to mental health and wellbeing platform Unmind. The new initiative... Read more continue reading

Greenwashing – a major financial consumer protection challenge

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Greenwashing, and the importance of being kind to trees Some readers with more than a few miles on the clock may remember a comedy show from the 1990s, Absolutely Fabulous,... Read more continue reading

Kearney Group named ESG Portfolio finalist for 2022 IMAP Awards

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Kearney Group is pleased to announce the firm has been named finalist for the 2022 IMAP Managed Account Awards. Kearney Group’s Ethos Managed Portfolios have been selected for the inaugural... Read more continue reading