Doing the right thing by your customers: ASIC consults on lifting standards and transparency of complaints handling

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ASIC has initiated public consultation on new standards about how financial firms handle consumer and small business complaints. The proposed standards, which include new mandatory data reporting, will improve the... Read more continue reading

Beleaguered wealth managers told to ‘think differently’ about leadership structures

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Wealth managers and financial services organisations – such as ANZ, IOOF and NAB – that are working their way through the implications of the Royal Commission were told to start... Read more continue reading

Industry funding reminder for financial services licensees

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ASIC has reminded Australian financial services and Australian credit licensees who have industry funding obligations to factor in the time it may take ASIC to assess applications to cancel or... Read more continue reading

ASIC announces problem-solving regtech events for financial services industry

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ASIC has launched three regulatory technology (regtech) events in conjunction with industry and other stakeholders to promote regtech adoption among Australian financial services organisations. These events are an opportunity for... Read more continue reading

Significant opportunity to professionalise financial advice in the post-Hayne era say CFA Societies Australia and CFA Institute

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CFA Societies Australia and CFA Institute today released policy recommendations in response to the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry in Australia. The report,... Read more continue reading

Regulators urge financial institutions to plan for LIBOR transition

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The Australian Securities and Investments Commission (ASIC) has written to the CEOs of several major Australian financial institutions regarding their preparations for the end of LIBOR. This initiative is strongly... Read more continue reading

Royal Commission Response: Enforceable codes

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This note discusses the Hayne Royal Commission recommendations 4.9 and 4.10 that the law should be amended: to provide for enforceable provisions of industry codes for the establishment and imposition... Read more continue reading

SuperFriend responds to the Government’s Productivity Commission inquiry into mental health

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SuperFriend, the workplace mental health and wellbeing partner for the superannuation and insurance industry, has responded on behalf of its Partners to the Productivity Commission’s inquiry into mental health. The inquiry... Read more continue reading

Increased AFCA powers will impact financial service providers and their insurers

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The Australian Financial Complaints Authority (AFCA) will have increased powers to investigate complaints up to 12 years old and, where appropriate, make binding directions for monetary compensation. AFCA was established... Read more continue reading

ASIC warns trustees about Protecting Your Super laws and provides guidance for consumers

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ASIC has called on superannuation trustees to provide helpful and balanced communications to their members regarding the Protecting Your Super package (PYSP) of reforms, which are due to take effect... Read more continue reading