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Everything from AFCA - Australian Financial Complaints Authority

AFCA reappoints Chief Ombudsman, as complaints compensation passes $1 billion mark

From AFCA - Australian Financial Complaints Authority

The Australian Financial Complaints Authority’s (AFCA) Board of Directors has announced the re-appointment of David Locke as Chief Ombudsman and Chief Executive Officer for a second five-year term. Separately, the

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14 Apr 2023

AFCA welcomes investment in anti-scam technology

From AFCA - Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) welcomes news of a partnership between Telstra and the Commonwealth Bank of Australia to tackle scams. “We are pleased to see telecommunications providers and

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30 Mar 2023

AFCA opens consultation on proposed Rules changes

From AFCA - Australian Financial Complaints Authority

The Australian Financial Complaints Authority is opening public consultation on proposed changes to the rules that govern its work helping consumers and financial firms to resolve complaints. The proposed changes

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28 Mar 2023

AFCA receives over 2000 complaints in year since SEQ/NSW floods

From AFCA - Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) has received more than 2,000 complaints from flood-affected consumers in the year since the devastating South-East Queensland/northern NSW storms, with delays in claim handling

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28 Feb 2023

AFCA COO recognised in Not-for-Profit Executive awards

From AFCA - Australian Financial Complaints Authority

The Australian Financial Complaints Authority’s Chief Operating Officer, Justin Untersteiner, has been recognised as one of Australia’s leading not-for-profit executives in CEO Magazine’s prestigious Executive of the Year Awards. Mr Untersteiner

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11 Nov 2022

AFCA’s John Price wins Lifetime Achievement Award

From AFCA - Australian Financial Complaints Authority

John Price, until recently Lead Ombudsman, Insurance, with the Australian Financial Complaints Authority (AFCA), has received a prestigious Lifetime Achievement Award for his significant contribution over many years – and

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29 Aug 2022

Delia Rickard joins AFCA board

From AFCA - Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) has announced the appointment of outgoing ACCC Deputy Chair Ms Delia Rickard to its board. Her appointment, for three years, is effective from 1

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27 Jul 2022

Natalie Cameron named Lead Ombudsman, Banking and Finance

From AFCA - Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) has announced the appointment of Natalie Cameron as its new Lead Ombudsman for Banking and Finance. Natalie was appointed after an extensive executive recruitment

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07 Jul 2022

AFCA consults on proposed funding model

From AFCA - Australian Financial Complaints Authority

The vast majority of financial firms would pay the same or less to the Australian Financial Complaints Authority under a proposed new user-pays funding model now the subject of consultation

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11 Mar 2022

AFCA appoints new head of code compliance

From AFCA - Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) has appointed a new leader of its Code Compliance and Monitoring Team. Prue Monument has joined as General Manager of Code Compliance and Monitoring

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01 Dec 2021

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