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Everything from AFCA - Australian Financial Complaints Authority

AFCA named Australia’s Best Workplace for Fathers

From AFCA - Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) has been named Australia’s Best Workplace for Fathers at the 2025 Australian Fathering Awards. Organised by The Fathering Project, the awards celebrate individuals and organisations

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08 Sep 2025

Over 100,000 financial complaints recorded in 2024-25

From AFCA - Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) has received more than 100,000 complaints for the second year in a row. While there was a 4 per cent decline in complaints overall,

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23 Jul 2025

AFCA opens consultation on Rules changes to expand jurisdiction over receiving banks in scams

From AFCA - Australian Financial Complaints Authority

The Australian Financial Complaints Authority is opening public consultation on proposed changes to the rules that govern its work, with a key focus on expanding its jurisdiction to include the

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20 May 2025

AFCA enhances support for employees affected by domestic violence

From AFCA - Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) is proud to announce significant enhancements to its family and domestic violence support policy, reaffirming its commitment to the safety and well-being of employees

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02 Apr 2025

Australian Financial Complaints Authority welcomes changes to authorisation conditions

From AFCA - Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) welcomes a federal government decision that will enable it to consider the actions of “receiving banks” in scam complaints, as well as the news

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12 Mar 2025

Australian Financial Complaints Authority welcomes passing of scams prevention legislation

From AFCA - Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) welcomes the passage today of the Scams Prevention Framework Bill 2025 to prevent, detect, report, disrupt and respond to scams. ‘Every day we see

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14 Feb 2025

AFCA appoints Jonathon Hunyor to board

From AFCA - Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) today announced the appointment of lawyer Jonathon Hunyor to its independent board, as a director with consumer experience. The appointment became effective on 1

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15 Jan 2025

AFCA Annual Review – Scam complaints start to dip but still concerning

From AFCA - Australian Financial Complaints Authority

AFCA’s Annual Review shows the ombudsman service received a record 104,861 complaints from consumers and small businesses in 2023-24, up 8 per cent on the year before. One in 10 of those

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01 Nov 2024

AFCA calls for stronger industry response after complaints by Aboriginal and Torres Strait Islander peoples rise record 25%

From AFCA - Australian Financial Complaints Authority

The number of complaints lodged by Aboriginal and Torres Strait Islander (ATSI) peoples to Australia’s financial dispute resolution scheme surged by 25 per cent over the past financial year, signalling

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29 Oct 2024

AFCA welcomes Government’s scams prevention framework and single scheme for disputes

From AFCA - Australian Financial Complaints Authority

AFCA welcomes the Australian Government’s announcement of its intention to establish a Scams Prevention Framework to prevent, detect, and disrupt scams and to enable consumers to seek redress through a

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16 Sep 2024

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