AFCA announces appointment of two new directors

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The Australian Financial Complaints Authority (AFCA) today announced the appointment of Raylene Bellottie and Yien Hong to its board as two new industry directors. The appointments become effective on 1

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AFCA publishes 2022–23 Annual Review

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AFCA has published its 2022-23 Annual Review. In July we reported that AFCA had received 96,987 complaints from consumers and small businesses in 2022-23, which was a record and 34%

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Swati Dave joins AFCA board

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The Australian Financial Complaints Authority (AFCA) has welcomed accomplished CEO and non-executive director Swati Dave to its independent board. Her appointment is for three years, effective 1 September 2023. Ms

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Record 97,000 complaints taken to financial ombudsman in 2022-23

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Consumers in dispute with financial firms lodged a record 96,987 complaints with the Australian Financial Complaints Authority (AFCA) in the past 12 months, an unprecedented rise of 34 per cent

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Report finds banks mishandling deceased estates

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An inquiry into handling of deceased estates has found instances of poor practice and non-compliance with the Banking Code of Practice[1] among the six banks in the study. “Managing the affairs of

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Consumers sent 17,000 financial complaints to ombudsman during pandemic

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Consumers took more than 17,000 complaints to the Australian Financial Complaints Authority because of the impact of the COVID-19 pandemic on their banking, insurance and other financial services, AFCA reported

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Shail Singh named AFCA’s Lead Ombudsman, Investments and Advice

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The Australian Financial Complaints Authority (AFCA) has appointed Shail Singh as its new Lead Ombudsman, Investments and Advice. The AFCA board confirmed his appointment after a competitive selection process. Mr

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Gerard Brody joins AFCA board

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The Australian Financial Complaints Authority (AFCA) has announced the appointment of the former chief executive of the Consumer Action Law Centre, Gerard Brody, to its independent board. His appointment is

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AFCA named one of Australia’s best places to work

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The Australian Financial Complaints Authority (AFCA) has been named as one of the top 5 best places to work in Australia’s financial services sector in a prestigious national ranking. AFCA,

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AFCA makes latest update to its public complaints database

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The Australian Financial Complaints Authority (AFCA) has completed its six-monthly update of the AFCA Datacube, which makes data on complaints publicly accessible to financial firms and consumers. This update adds

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