AFCA welcomes banks’ scams accord

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The Australian Financial Complaints Authority (AFCA) has welcomed the announcement of a scams prevention accord by Australian banks. “We have been calling for stronger action and for a consistent approach

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Record 97,000 complaints taken to financial ombudsman in 2022-23

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Consumers in dispute with financial firms lodged a record 96,987 complaints with the Australian Financial Complaints Authority (AFCA) in the past 12 months, an unprecedented rise of 34 per cent

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Consumers sent 17,000 financial complaints to ombudsman during pandemic

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Consumers took more than 17,000 complaints to the Australian Financial Complaints Authority because of the impact of the COVID-19 pandemic on their banking, insurance and other financial services, AFCA reported

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AFCA named one of Australia’s best places to work

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The Australian Financial Complaints Authority (AFCA) has been named as one of the top 5 best places to work in Australia’s financial services sector in a prestigious national ranking. AFCA,

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AFCA reappoints Chief Ombudsman, as complaints compensation passes $1 billion mark

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The Australian Financial Complaints Authority’s (AFCA) Board of Directors has announced the re-appointment of David Locke as Chief Ombudsman and Chief Executive Officer for a second five-year term. Separately, the

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AFCA welcomes investment in anti-scam technology

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The Australian Financial Complaints Authority (AFCA) welcomes news of a partnership between Telstra and the Commonwealth Bank of Australia to tackle scams. “We are pleased to see telecommunications providers and

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AFCA receives over 2000 complaints in year since SEQ/NSW floods 

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The Australian Financial Complaints Authority (AFCA) has received more than 2,000 complaints from flood-affected consumers in the year since the devastating South-East Queensland/northern NSW storms, with delays in claim handling

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AFCA COO recognised in Not-for-Profit Executive awards

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The Australian Financial Complaints Authority’s Chief Operating Officer, Justin Untersteiner, has been recognised as one of Australia’s leading not-for-profit executives in CEO Magazine’s prestigious Executive of the Year Awards. Mr Untersteiner

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AFCA’s John Price wins Lifetime Achievement Award

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John Price, until recently Lead Ombudsman, Insurance, with the Australian Financial Complaints Authority (AFCA), has received a prestigious Lifetime Achievement Award for his significant contribution over many years – and

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Natalie Cameron named Lead Ombudsman, Banking and Finance

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The Australian Financial Complaints Authority (AFCA) has announced the appointment of Natalie Cameron as its new Lead Ombudsman for Banking and Finance. Natalie was appointed after an extensive executive recruitment

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