John Pollaers reappointed as Chair of AFCA Board

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The AFCA Board is pleased to announce that Professor John Pollaers OAM has been reappointed as the Independent Chair of the Board of the Australian Financial Complaints Authority for a

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AFCA Chief Ombudsman named CEO of the Year at LGBTQ+ Inclusion Awards

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The Australian Financial Complaints Authority’s (AFCA) Chief Ombudsman and Chief Executive Officer, David Locke, has been named CEO of the Year at the 2024 Australian LGBTQ+ Inclusion Awards. The award recognises

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AFCA endorses ASIC’s call for lenders to do better on hardship

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The Australian Financial Complaints Authority (AFCA) endorses the corporate regulator’s call today for lenders to improve their approach to supporting customers experiencing hardship. The Australian Securities and Investments Commission (ASIC) today

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AFCA among winners in Australia’s best places to work rankings

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The Australian Financial Complaints Authority (AFCA) has been named the best place to work in the Government, Education, Not For Profit and Utilities sector in a prestigious national ranking. AFCA,

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AFCA worried by rising complaints over handling of hardship

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The Australian Financial Complaints Authority (AFCA) is concerned by a rise in complaints involving financial difficulty, especially lenders’ handling of customer requests for hardship assistance. Complaints involving financial difficulty, a

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AFCA Chief Ombudsman named Diversity Equity & Inclusion Champion in prestigious awards

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The Australian Financial Complaints Authority’s (AFCA) Chief Ombudsman and Chief Executive Officer, David Locke, has been named CEO Diversity Equity & Inclusion Champion at the Australian HR Institute Awards 2023[1]. Mr

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AFCA welcomes banks’ scams accord

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The Australian Financial Complaints Authority (AFCA) has welcomed the announcement of a scams prevention accord by Australian banks. “We have been calling for stronger action and for a consistent approach

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Record 97,000 complaints taken to financial ombudsman in 2022-23

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Consumers in dispute with financial firms lodged a record 96,987 complaints with the Australian Financial Complaints Authority (AFCA) in the past 12 months, an unprecedented rise of 34 per cent

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Consumers sent 17,000 financial complaints to ombudsman during pandemic

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Consumers took more than 17,000 complaints to the Australian Financial Complaints Authority because of the impact of the COVID-19 pandemic on their banking, insurance and other financial services, AFCA reported

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AFCA named one of Australia’s best places to work

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The Australian Financial Complaints Authority (AFCA) has been named as one of the top 5 best places to work in Australia’s financial services sector in a prestigious national ranking. AFCA,

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