All Articles tagged with 'David Locke'

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AFCA appoints Chief Scams Officer

From AFCA - Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) has appointed David Lacey as its inaugural Chief Scams Officer (CSO). The Chief Scams Officer is a key leadership role at AFCA as it

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27 Mar 2026

AFCA announces three new C-suite appointments

From AFCA - Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) has announced three new C-suite appointments. Deborah Jenkins has been appointed as AFCA’s inaugural Chief Customer Officer (CCO) and Stevie-Ann Dovico has been appointed

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03 Mar 2026

AFCA receives record number of complaints in 2025 calendar year

From AFCA - Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) received a record number of complaints in 2025, with 111,373 complaints coming through the door – a 14 per cent increase from the 2024 calendar

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27 Feb 2026

Annual Review: complaints still too high, as households continue to face cost-of-living pressure

From AFCA - Australian Financial Complaints Authority

The complaints data in the Australian Financial Complaints Authority’s (AFCA) Annual Review, published today, demonstrates the persistent financial pressures facing consumers, as well as areas where financial firms can do

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27 Oct 2025

AFCA named Australia’s Best Workplace for Fathers

From AFCA - Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) has been named Australia’s Best Workplace for Fathers at the 2025 Australian Fathering Awards. Organised by The Fathering Project, the awards celebrate individuals and organisations

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08 Sep 2025

Over 100,000 financial complaints recorded in 2024-25

From AFCA - Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) has received more than 100,000 complaints for the second year in a row. While there was a 4 per cent decline in complaints overall,

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23 Jul 2025

Australian Financial Complaints Authority welcomes changes to authorisation conditions

From AFCA - Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) welcomes a federal government decision that will enable it to consider the actions of “receiving banks” in scam complaints, as well as the news

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12 Mar 2025

Australian Financial Complaints Authority welcomes passing of scams prevention legislation

From AFCA - Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) welcomes the passage today of the Scams Prevention Framework Bill 2025 to prevent, detect, report, disrupt and respond to scams. ‘Every day we see

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14 Feb 2025

AFCA Annual Review – Scam complaints start to dip but still concerning

From AFCA - Australian Financial Complaints Authority

AFCA’s Annual Review shows the ombudsman service received a record 104,861 complaints from consumers and small businesses in 2023-24, up 8 per cent on the year before. One in 10 of those

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01 Nov 2024

AFCA welcomes Government’s scams prevention framework and single scheme for disputes

From AFCA - Australian Financial Complaints Authority

AFCA welcomes the Australian Government’s announcement of its intention to establish a Scams Prevention Framework to prevent, detect, and disrupt scams and to enable consumers to seek redress through a

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16 Sep 2024

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CPD: A TTR strategy for modern retirement
We are currently witnessing one of the most significant demographic transformations in Australia’s history. Over the next decade, an estimated 2.5 million Australians are expected to enter retirement[1]. This article, [...]
CPD: Trend following in uncertain times
Trend following strategies aim to generate returns by capturing sustained price movements across a diverse range of asset classes. Unlike traditional investment approaches that rely on valuation or forecasting, trend [...]
CPD: Aged care advice and ethics
Data from the Australian Institute of Health and Welfare (AIHW) shows that Australia’s population aged 65 and over is projected to reach 22% – or 8.8 million people – by [...]
CPD: AI governance – a practical framework for advisers
Regulator scrutiny of AI governance just got serious In years to come, they may well call it the ‘Mythos effect’ – the point in early 2026 where all the concerns [...]
CPD: Thinking outside the box – providing a loved one a paycheque for life
Australia’s great wealth transfer is well underway. An estimated $5.4 trillion is expected to pass from those aged 60 and over to younger generations within the next two decades.[1] In [...]