AFCA reappoints Chief Ombudsman, as complaints compensation passes $1 billion mark

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The Australian Financial Complaints Authority’s (AFCA) Board of Directors has announced the re-appointment of David Locke as Chief Ombudsman and Chief Executive Officer for a second five-year term. Separately, the

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AFCA welcomes investment in anti-scam technology

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The Australian Financial Complaints Authority (AFCA) welcomes news of a partnership between Telstra and the Commonwealth Bank of Australia to tackle scams. “We are pleased to see telecommunications providers and

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AFCA receives over 2000 complaints in year since SEQ/NSW floods 

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The Australian Financial Complaints Authority (AFCA) has received more than 2,000 complaints from flood-affected consumers in the year since the devastating South-East Queensland/northern NSW storms, with delays in claim handling

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AFCA COO recognised in Not-for-Profit Executive awards

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The Australian Financial Complaints Authority’s Chief Operating Officer, Justin Untersteiner, has been recognised as one of Australia’s leading not-for-profit executives in CEO Magazine’s prestigious Executive of the Year Awards. Mr Untersteiner

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AFCA’s John Price wins Lifetime Achievement Award

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John Price, until recently Lead Ombudsman, Insurance, with the Australian Financial Complaints Authority (AFCA), has received a prestigious Lifetime Achievement Award for his significant contribution over many years – and

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Natalie Cameron named Lead Ombudsman, Banking and Finance

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The Australian Financial Complaints Authority (AFCA) has announced the appointment of Natalie Cameron as its new Lead Ombudsman for Banking and Finance. Natalie was appointed after an extensive executive recruitment

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AFCA consults on proposed funding model

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The vast majority of financial firms would pay the same or less to the Australian Financial Complaints Authority under a proposed new user-pays funding model now the subject of consultation

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AFCA appoints new head of code compliance     

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The Australian Financial Complaints Authority (AFCA) has appointed a new leader of its Code Compliance and Monitoring Team. Prue Monument has joined as General Manager of Code Compliance and Monitoring

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AFCA welcomes release of Independent Review’s report   

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The Australian Financial Complaints Authority (AFCA) welcomed the release yesterday of the report of the Independent Review into its financial dispute resolution service. AFCA agrees in principle with the report’s

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AFCA launches new platform to improve dispute resolution 

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The Australian Financial Complaints Authority (AFCA) has launched a new digital platform to help financial firms better manage disputes that reach the ombudsman service. The new AFCA Member Benchmarking Dashboard

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