The key to innovation: listening to customers

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One of the most successful companies in Australian manufacturing that has been operating since 1932 provided a great business lesson on the weekend, that revealed their secret to innovation in business – and decades of survival and prosperity. For reasons that are not entirely clear to me yet it was decided that we must have […]

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Why advisers have nothing to fear from technology

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At the danger of invoking a collective moan of discontent from all Australian financial advisers, I want to begin this post on the role of technology in your industry by talking briefly about a completely unrelated topic: regulation overload. Because even I – a humble financial technologist – can see the corrosive effect that the […]

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