Ethical obligations in a financial advice practice

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On 1 January 2020, FASEA’s code of ethics became enforceable by law, requiring advisers to comply with its 12 detailed standards. Each standard is explored in detail in FASEA’s guidance.... Read more continue reading

This is what clients value about a financial advice business

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Do you truly know what your clients value about your business? If you’ve never asked them, how can you possibly know the truth? Through the work that I do, I... Read more continue reading

Client complaints: fight it, or just fix It?

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Client complaints are a fact of life.  It is virtually impossible to run a service business where everyone is happy 100% of the time, as human beings are involved and... Read more continue reading

Women’s Index brushes off sluggish progress in 2019 to finish decade on a high

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The new decade has started on a high note for many Australian women after the economic progress measurement, the Financy Women’s Index, posted its best performance of 2019 in the... Read more continue reading

Why do organisations need a crisis to understand they have a problem?

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Shareholders, customers, employees, suppliers and stakeholders have grown weary of seeing scandalous headlines condemning large businesses and institutions as they lurch from one crisis to another. From a royal commission... Read more continue reading

Quality financial advice more of a challenge then ever

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With financial adviser numbers falling in the wake of the Royal Commission, the risk is that many Australians will miss out on financial advice, says Michael Hutton, head of wealth... Read more continue reading

The difference that clear strategy makes in a practice

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Having a clear strategy is probably the most misunderstood concept in professional services. The business often has a Vision. A clear picture of what it wants to look like, and... Read more continue reading

Within the debate of moving to a four-day working week, Australian companies need to measure and understand employee wellbeing

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Sunil Vohra, co-founder of the world’s first independent and standardised index for measuring organisational culture, The Workability Index, highlights how critical it is for Australian businesses to move to measuring... Read more continue reading

Growing your advice practice

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There is increasing commentary about the need for financial advice firms to grow in order to survive. This question of growth is starting to reappear post an elongated period of... Read more continue reading

Winners of 2019 Consumer Choice Awards announced

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BT Financial Group (BT) has won The Association of Financial Advisers (AFA) and Beddoes Institute (Beddoes) 2019 Consumer Choice Award. OnePath Life and Clearview were runners-up. AFA CEO Philip Kewin... Read more continue reading