Are you offering advice clients fast food or fine dining?

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Many advisers are unsure about what they offer advice clients – cheap and cheerful advice on the fly, or a superb planning experience.  Both do the job, albeit in different... Read more continue reading

Seeking gender balance inside and outside of the boardroom

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The relationship between the number of women in corporate leadership roles and superior business performance has been the subject of much recent research into gender equality. Using real corporate data,... Read more continue reading

Formalising client feedback driving cultural change

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Professional service firms need to better accept client feedback if they are to institute consistent service across the breadth of their organisations, according to HLB Mann Judd Australasian Association chairman,... Read more continue reading

How accountants and planners manage the Five R’s will define business success beyond 2020 

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Far too many accountants and financial planners have entered the new decade failing to recognise and appreciate that the future of their advisory businesses is dependent on how well they... Read more continue reading

Eileen Riley from Loomis Sayles named one of the top 20 female Portfolio Managers in the US

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Eileen Riley, co-portfolio manager of the Loomis Sayles Global Equity Fund, has been named one of Citywire’s top 20 female portfolio managers in the US for the second year in a row.... Read more continue reading

Ethical obligations in a financial advice practice

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On 1 January 2020, FASEA’s code of ethics became enforceable by law, requiring advisers to comply with its 12 detailed standards. Each standard is explored in detail in FASEA’s guidance.... Read more continue reading

This is what clients value about a financial advice business

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Do you truly know what your clients value about your business? If you’ve never asked them, how can you possibly know the truth? Through the work that I do, I... Read more continue reading

Client complaints: fight it, or just fix It?

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Client complaints are a fact of life.  It is virtually impossible to run a service business where everyone is happy 100% of the time, as human beings are involved and... Read more continue reading

Women’s Index brushes off sluggish progress in 2019 to finish decade on a high

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The new decade has started on a high note for many Australian women after the economic progress measurement, the Financy Women’s Index, posted its best performance of 2019 in the... Read more continue reading

Why do organisations need a crisis to understand they have a problem?

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Shareholders, customers, employees, suppliers and stakeholders have grown weary of seeing scandalous headlines condemning large businesses and institutions as they lurch from one crisis to another. From a royal commission... Read more continue reading