OnMarket wins FinTech Australia award for ‘Excellence in Crowdfunding’

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OnMarket has been awarded the 2018 FinTech Australia award for ‘Excellence in Crowdfunding’ at last week’s Finnies Awards held in Sydney. The Finnies are Australia’s only industry-backed awards, which are supported... Read more continue reading

The unexpected outcomes of getting customer experience right

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First impressions that drive lifetime outcomes The customer experience you provide to your clients delves much deeper than the standard customer service standards. As described by customer experience firm Qualtrics,... Read more continue reading

Changes to ASIC licensing

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At a liaison meeting between ASIC and professional licensing consultants in March this year, we were warned not to expect a return to the good ol’ days of 2 month... Read more continue reading

Quay wins global property award

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Quay Global Investors has been awarded the 2018 Money Management/Lonsec Fund Manager of the Year Global Property Securities Award for its Quay Global Real Estate Fund. Quay was launched in... Read more continue reading

BAEP wins Australian large cap equities award

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Bennelong Australian Equity Partners (BAEP) has taken out the 2018 Money Management/Lonsec Fund Manager of the Year Award for the best Australian Large Cap Equities Fund. The award-winning fund, the... Read more continue reading

Should advisers be selling coffee instead of client service?

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Do you remember when petrol stations competed on client service? Fundamentally they were all selling the same basic commodity, at about the same price, to anyone who drove up. That... Read more continue reading

Leverage insurance to negotiate fairer contracts

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In November 2016, the Australian Consumer Law (ACL) introduced new protections for small business. These prevent (often larger) businesses from trying to rely on unfair contract terms. The Federal Court... Read more continue reading

Written advice: should it be clear? Or concise? Or effective?

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When it comes to communicating our advice to clients we are guided by the words used by the regulators, or law, to guide us in how that should be framed... Read more continue reading

Outdated board succession planning hinders diversity: 30 % Club

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Two-thirds of ASX 200 boards “always or sometimes” gravitate to candidates who are known to board members when they are selecting new directors, says the 30% Club. Directors who responded... Read more continue reading

Fee for no service exposed

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The early findings from the Financial Services Royal Commission makes for some interesting reading. While some of the news may not shock you, there are some key takeaways that clients... Read more continue reading