SuperFriend and MetLife pilot innovative approach for customers

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Workplace mental health specialist SuperFriend has been working with life insurance partner, MetLife Australia, to pilot an innovative new program designed to provide enhanced support to customers navigating a claim. The program uses a Person-Centred Communication approach (also known as ‘motivational interviewing’), which has delivered improved outcomes internationally for both customers and the claims management […]

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SuperFriend strengthens Executive Leadership Team

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SuperFriend, the workplace wellbeing partner of the superannuation and insurance industry, has announced several appointments to newly created roles across its Executive Leadership Team, as part of its wider expansion plans. External appointments include Sandy MacLeod (GM – Insurance Solutions) in Sydney, and Keir Paterson (GM – Superannuation and Workplace Solutions), Glenn Cassidy (GM – […]

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SuperFriend responds to the Government’s Productivity Commission inquiry into mental health

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SuperFriend, the workplace mental health and wellbeing partner for the superannuation and insurance industry, has responded on behalf of its Partners to the Productivity Commission’s inquiry into mental health. The inquiry was announced in November 2018 by the Australian Government and calls for submissions that extend beyond the health system’s role in addressing mental health – […]

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We need to talk about mental health, says expert at MetLife discussion panel

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The financial services industry needs to have open conversations about mental health to reduce stigma, said an expert today at the MetLife Panel Discussion on Mental Health in the Workplace, and called on the industry to provide better training and resources for its leaders. Speaking before an audience of 90 leading financial services representatives, Margo […]

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Financial services workers more stressed and less engaged than average

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Over a quarter of people in the financial services industry experience very high levels of stress in their job, according to SuperFriend, the workplace mental health and wellbeing partner for the superannuation and insurance industry. The Financial and Insurance Services Industry Profile Report, an industry snapshot taken from SuperFriend’s annual Indicators of a Thriving Workplace survey of 5,000 […]

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Nearly a quarter of working Australian women are experiencing a mental health condition

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Working Australian women are far more likely than men to experience a mental health condition in their lifetime. According to research from SuperFriend, the workplace mental health and wellbeing partner for the superannuation and insurance industry, more than two thirds (68%) of women experience a mental health condition before the age of 25. The Gender […]

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SuperFriend strengthens its Insights and Evaluation function with senior research appointments

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SuperFriend, the workplace mental health and wellbeing partner for the superannuation and insurance industry, has bolstered its insights and evaluation capabilities with two senior research hires in Renada Lee, Impact Manager, Insurance, and Jamie Swann, Impact Manager, Superannuation. SuperFriend’s insights and evaluation program is designed to deliver rich insights to increase understanding of factors influencing […]

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Australia is over two-thirds of the way to optimal workplace mental health and wellbeing

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SuperFriend, the national mental health organisation influencing positive change in workplace mental health and wellbeing, has released its annual Indicators of a Thriving Workplace report, which measures the current state of mental health and wellbeing in Australian workplaces against a desired state. The national workplace mental health and wellbeing index score is 65 out of 100[1] which suggests that […]

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TAL implements mental health coaching programs for claims managers and people leaders

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TAL, Australia’s leading life insurance specialist, is rolling out mental health coaching programs to its frontline claims managers and people leaders as part of its commitment to improving the mental health of its customers and employees. Led by TAL’s Head of Mental Health, Glenn Baird, the two coaching programs are based on best practice approaches […]

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SuperFriend unveils best practice framework for mental illness claims management

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SuperFriend, a not for profit mental health foundation formed by Industry Super Funds and their Insurers, yesterday released an Australian-first, evidence-based best practice framework to help Super funds, and their Group insurance partners, better manage psychological insurance claims. TAKING ACTION: A Best Practice Framework for the Management of Psychological Claims, is the result of an extensive […]

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