Natalie Cameron named Lead Ombudsman, Banking and Finance

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The Australian Financial Complaints Authority (AFCA) has announced the appointment of Natalie Cameron as its new Lead Ombudsman for Banking and Finance. Natalie was appointed after an extensive executive recruitment process and moves into the position from her current appointment as Lead Ombudsman for Investments and Advice at AFCA. She has been acting in the

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Most ‘know your client’ issues resolved early: AFCA

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Consumers who believe they’ve been given inappropriate advice or advice not in their best interest account for one in four Investments and Advice complaints but most of these complaints are resolved by agreement or do not go any further, data released by the Australian Financial Complaints Authority (AFCA) shows. Since AFCA’s inception in November 2018,

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CPD: Ethics and your elderly clients

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The COVID-19 pandemic not only caused older Australians to worry about their health and finances, it reportedly increased the incidence of elder abuse. This includes an increase in reported financial elder abuse, something financial advisers should be aware of. In this ethics article, sponsored by GSFM Pty Ltd, elder abuse and the ethical ramification for

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