AFA Adviser of the Year and AFA Practice of the Year announced

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The Association of Financial Advisers (AFA) and Zurich have named the winners of Australia’s most prestigious advice accolades, the 2014 AFA Adviser of the Year Award and the new AFA Practice of the Year Award. The 2014 AFA Adviser of the Year Award has been presented to Eleanor Dartnall from Dartnall Advisers Pty Ltd. The AFA

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Roundtable part 1: Financial literacy featuring the AFA Practice of the Year and Adviser of the Year finalists

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On the eve of the Finalist showcase, AdviserVoice gathered together all of the finalists for the AFA Adviser of the Year and Practice of the Year Awards along with awards partner Zurich for a round table discussion to share ideas and canvass industry issues. Here in the first of a three part series, we look

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AFA Adviser of the Year and Practice of the Year grand finalists announced

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The Association of Financial Advisers (AFA) and Zurich have named the Grand Finalists in the prestigious 2014 AFA Adviser of the Year Award and in its newest award – AFA Practice of the Year. First awarded in 2003, and supported by Zurich since inception, the AFA Adviser of the Year honour is acknowledged as Australia’s

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Key findings of the Investment Trends 2014 Planner Risk Report

Planners are focusing more on life insurance and expect this to continue over the short term Planners are expanding the range of insurers they use, but switching remains high Zurich and AIA Australia has the highest satisfaction amongst its users Underwriting is a key area in which insurers can differentiate their offerings Users of XPLAN’s

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Video: Estate Planning

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With an ageing population and increasing divorce rates, the demand for estate planning solutions will continue to grow rapidly in both the short and long-term. For many advisers, the term ‘estate planning‘ conjures up thoughts of complex, highly technical advice solutions such as wills and testamentary trusts. Whilst some aspects of a comprehensive estate planning

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AFA and Zurich announce new chapter in Adviser of the Year Award

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The Association of Financial Advisers (AFA) and foundation award partner Zurich yesterday announced a new chapter in the Adviser of the Year Award Program (the Award program), with the best individual adviser and best advice practice now to be separately recognised. In launching the inaugural Advice Practice of the Year Award and revamped Adviser of

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Hot business tip no. 11: Run a program where staff drive improvements

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Getting your staff involved in driving continual improvement within your business is a win-win; often they are closer to many aspects of the business operations than you and so are better placed to identify areas of inefficiency. Just as important however is the galvanising and motivating effect this can have both on individual staff – who feel more empowered – and

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Hot business tip no. 10: Develop a client retention strategy

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Acquiring a new client can be between 5 and 10 times more costly than retaining an existing one, meaning a retention strategy should be an essential part of your business plan. Any successful retention strategy is likely to have two components – an understanding of which clients leave, and when and why, and  initiatives to

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Hot business tip number 9: Set up a Board of Advice

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Typically, more than 80% of shortlisted practices in the Adviser of the Year Award use a Board of Advice (BoA). But whilst the objectives of establishing a BoA are generally consistent-revolving around transparency, accountability and business guidance-there are several schools of thought on the ideal structure. The’ best practice’ approach is where you fill your

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Hot business tip number 8: Create a differentiated service offering (segment your client base)

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The pareto principle – aka the 80/20 rule – is a universal truth; the majority of your profit is derived from a subset of your total client base. Despite this there is a temptation–especially for relatively new practices – to try and be all things to all people. Providing a homogeneous level of service to

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