The ethical consequences of inappropriate advice

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The Australian Financial Complaints Authority (AFCA) has opened a consultation into how it determines compensation for complaints involving financial advisers. A week or two before that announcement was made, AFCA’s... Read more continue reading

Financial Advice Regulatory Digest – through a consumer protection lens

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Introduction Along with disclosure, financial literacy, and financial advice, financial services regulation is one of the four accepted pillars of financial consumer protection[1]. Staying abreast – and ideally ahead –... Read more continue reading

The value of advice – harness your expertise

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The value of advice cannot always be readily quantified. It’s so much more than simply making money for clients, although that is a key factor. Being able to articulate value... Read more continue reading

Responsible investing advice key to intergenerational wealth transfer

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Financial advisers who actively encourage clients’ children to be involved in the wealth-transfer process had higher retention rates and reported increases in client satisfaction, according to a new whitepaper published... Read more continue reading

Westpac joins Australian banks to combat scams

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Westpac has joined forces with Australian banks to implement an industry-first Scam-Safe Accord which will provide better protection for customers in the fight against scams. An initiative led through the... Read more continue reading

ANZIIF Reveals Winners of 11th New Zealand Insurance Industry Awards

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The Australian and New Zealand Institute of Insurance and Finance (ANZIIF) is delighted to announce the winners of the 11th New Zealand Insurance Industry Awards. The industry’s ‘night of nights’,... Read more continue reading

Data silos a productivity killer for investment institutions

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For asset owners and asset managers alike, data silos are a silent productivity killer.  The antidote is democratising data. By democratising access to data, institutional investors empower their employees and... Read more continue reading

Building your reputation: Talk about the elephants in the room

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When accountants struggle to be highly trusted then financial advisers are going to have a real battle doing so. If the accountants only get rated as “Highly trusted”  in professional... Read more continue reading

Consumer protection – the financial literacy challenge with older Australians

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Our ageing population represents one of the most significant policy challenges our nation has faced in decades. The burden on our health and social security systems will grow at the... Read more continue reading

Getting started on the Artificial Intelligence journey – a practical adviser toolkit

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Unless you have been living on another planet recently, it has been hard to avoid the topic of artificial intelligence. While ‘AI’ has actually been around for a long time,... Read more continue reading