MetLife bolsters suite of adviser assistance tools with new podcast

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MetLife Australia has redoubled its efforts to support the adviser community during a turbulent time, announcing a new podcast series to be added to its suite of existing assistance and education tools. Each episode of the podcast, titled MetLife Insights, will feature a different adviser or licensee talking about their business and career, offering tips and... Read more continue reading

Fairness, vulnerability and Fintechs…

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Regulators have a laser focus on ‘fairness’ following the numerous scandals involving overcharging, underservicing and poor customer outcomes that were laid bare in the Royal Commission into Banking. For fintechs, this means making sure fairness is embedded at every customer touch point. This is no simple task as fairness is contextual and needs to address... Read more continue reading

Team Building Asia Leaders in Lockdown Series combines expert information with the power of groups

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Leading experts in experiential learning and team building events, Team Building Asia, went online for lockdown. They brought their 18 years of physical event experience to play in the digital environment, orchestrating events that maximised positive group dynamics. David Simpson, Co-Founder and Director of Learning and Development, Team Building Asia, says, “I have a made... Read more continue reading

CPD: Ethics and investments

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Most clients cannot meet their financial objectives without the design and implementation of an investment strategy. Judging by complaint categories, this can be a contentious area and one in which ethical behaviour and absolute professionalism is paramount. This article, proudly sponsored by GSFM, examines the varied investment ‘suppliers’ and examines ethical practices through an investment... Read more continue reading

CPD: Ethics and your referral partners

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Most financial advice practices have referral partners they send business to, or receive business from. You may also use any number of third party outsource providers for non-client facing elements of your service offering. This article examines your obligations with respect to those relationships and FASEA’s Code of Ethics. Ethics and trust go hand in... Read more continue reading

The five essential soft skills for professional advisers

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Technical knowledge will only take you so far, and sometimes (like when the world is in lockdown and there are no rational markets) it won’t take you anywhere at all. There are times when what you know just doesn’t matter.  Knowing how to deal with people is all that matters sometimes.  They are the two... Read more continue reading

More than a synonym – what is a fit and proper person?

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The ‘fit and proper’ person test previously only applied to credit licensees – but now it applies to AFS licensees as well. The change is bigger than it looks Previously AFS licensees had a lower threshold test that a person be of ‘good fame and character.’ On the face of it, the change may seem... Read more continue reading

CPD: Five steps to client engagement in times of crisis – part two

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Uncertain times generally mean anxious clients. The double whammy of a health and financial crisis means the need for you to connect with clients is more important than ever, but comes at a time when face to face communication is not possible. The first part of this article, sponsored by Zurich Australia, examined the first... Read more continue reading

Wealth industry unemployment rising, but some firms selectively hiring advisers

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While the nation-wide impacts of the COVID-19 pandemic will result in a surge in unemployment in our wealth management industry (with forecasts of over 11% national unemployment), some planning groups are still hiring – as regularly reported in the trade press. Casuals were one of the first segments to be let go, with contractors soon... Read more continue reading

CPD: Five steps to client engagement in times of crisis – part one

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The word unprecedented has been used with increasing regularity in 2020. We started the year in the middle of an unprecedented bushfire season that continued in its ferocity. The COVID-19 virus, which initially ravaged parts of China, is now a global pandemic. At a time when there’s an increasing (in fact, unprecedented) need for you... Read more continue reading