MetLife research reveals annual reviews are the key to client retention and new customer referrals

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Financial advisers looking to boost client retention and new client referrals should prioritise annual reviews, according to a report from life insurer MetLife Australia. Now in its second year, the... Read more continue reading

High cost of living can exacerbate financial catastrophe

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Australian life insurer, Integrity Life (Integrity) has warned the high cost of living in the latest CPI data, which, recorded an overall year on year increase from December 2018 –... Read more continue reading

2020 will be another testing year for businesses seeking insurance cover

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Honan Insurance Group’s (Honan) December 2019 Quarterly Market Update has been released and the report foresees 2020 as another year that will again test businesses seeking insurance cover said Travis Wendt, Honan’s Head... Read more continue reading

New whitepaper benchmarks the cost of life insurance advice

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A new MLC Life Insurance commissioned whitepaper into the cost and efficiency of life insurance advice reveals risk advisers must examine their cost base to be sustainable in a reduced... Read more continue reading

Walk a mile in your client’s shoes

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Australian insurance literacy is low by world standards. Australians who receive financial advice are more likely to have better literacy levels and a better understanding of their own position. In... Read more continue reading

A new vision for Life Insurance Professional Standards

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The life insurance industry recognises that to become a sector the community trusts, the industry must commit to supporting the professionalism of its people. The Australian and New Zealand Institute... Read more continue reading

SuperFriend and MetLife pilot innovative approach for customers

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Workplace mental health specialist SuperFriend has been working with life insurance partner, MetLife Australia, to pilot an innovative new program designed to provide enhanced support to customers navigating a claim.... Read more continue reading

OnePath takes customer value on a new path

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OnePath has launched a comprehensive customer engagement program taking insurance in Australia in a new direction to give customers greater clarity over their insurance cover. Known as ‘The New Path’,... Read more continue reading

Under-insured Aussies turn to crowdfunding in hard times

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The failure of people to take out adequate life, income protection and TPD insurance is driving a boom in online crowdfunding websites according to new research from Integrity Life (Integrity).   Integrity’s... Read more continue reading

ASIC proposes to ban unsolicited telephone sales of life insurance and consumer credit insurance

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ASIC is inviting feedback on its proposal to ban unsolicited telephone sales of direct life insurance and consumer credit insurance (CCI). Such a ban would prevent the sale of complex... Read more continue reading