Client conversations – talking about bear markets

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When navigating uncertain environments, many clients simply want to have human, calming, effective conversations with their financial adviser. This article, proudly sponsored by Russell Investments, provides advisers with strategies to... Read more continue reading

New breach reporting obligations – a practical guide to understanding and complying

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In October 2022, ASIC released a report examining the first 9 months of the Reportable Situations (more commonly referred to as Breach Reporting) regime[1]. The main outtake from this report... Read more continue reading

Ethical standards – a review (Part two)

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The Code of Ethics became law on 1 January 2020 to ensure best practice across Australia’s financial advice providers. In this article, proudly sponsored by GSFM, standards seven to twelve... Read more continue reading

Client and business referrals – a new framework for success

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Introduction Inbound and outbound referrals feature prominently in the day-to-day running of every financial advice practice.  Associated with referrals – even informal, word-of-mouth recommendations – are a complex array of... Read more continue reading

Wanted: startups looking to collaborate with Zurich on the future of insurance

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Innovation through collaboration remains the name of the game as Zurich Insurance Group (Zurich) launches the fourth edition of the Zurich Innovation Championship – the largest global open innovation contest... Read more continue reading

Government can provide “desperately needed reset” of financial advice in 2023

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The Federal government has the opportunity to reset the rules around personal financial advice to benefit many thousands of Australians in its response to the final findings of the Quality... Read more continue reading

Changing the game: Fathom’s customer service earns international recognition with award win 

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Fathom, the leading cloud-based financial management and reporting platform, has been honoured with a 2022 International Service Excellence Award (Small Business) from the Customer Service Institute of America (CSIA). This... Read more continue reading

4 cyber developments advisers must understand and respond to – a practical guide

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2022 will be remembered as a watershed year on many fronts, not least as the year when the pervasiveness, complexity, and disruptive power of cybercrime rose to prominence. But, while... Read more continue reading

Ethical standards – a review (Part one)

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The Code of Ethics became law on 1 January 2020 to ensure best practice across Australia’s financial advice providers. In this article, proudly sponsored by GSFM, standards one to six... Read more continue reading

Regulatory reform: the danger of knee-jerk reactions

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Regulatory reform is everywhere (in the west at least) in financial services and the biggest distraction for advisers is what they need to do to adjust for it…again…and the focus... Read more continue reading