When clients say “too expensive” there is a value gap

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If there is one objection which continually gets professionals in a tangle it is the client who says “it’s too expensive”. When a client says “too expensive” YOU you haven’t... Read more continue reading

How to work out who to keep on your team

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One of the toughest areas of practice management is building your team and keeping the team “right for you”.  So it is best to begin with an unpalatable truth… It... Read more continue reading

Ethics and your peers

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Ethics and the values that underpin them provide a moral compass by which people live their lives. This article, proudly sponsored by GSFM, examines ways that a financial advice practice... Read more continue reading

Chant West Super Fund of the Year finalists announced

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Chant West has announced the finalists for the 2023 Super Fund of the Year Awards. The country’s best super and pension funds will be recognised at the 11th annual Super... Read more continue reading

More face time – outsourcing your way to better returns and a superior client experience

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What are clients really seeking from their adviser? The value of financial advice is one of the most discussed, debated, and researched topics within financial services. Poor consumer understanding of... Read more continue reading

2023 Zurich Innovation Champion awarded to Australian start-up ‘Kanopi’

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Zurich Financial Services Australia (Zurich) has announced that Australian insurtech start-up, ‘Kanopi’, had won the Australian round of its global Innovation Championship for its innovative customer-facing software platform designed to... Read more continue reading

The important role of business culture in an ethical financial advice practice

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Financial advisers play a crucial role in helping Australians achieve their financial goals. However, the trustworthiness and credibility of financial advisers have been eroded in recent years due to various... Read more continue reading

Invest Blue to invest $1.9M on nine day fortnight initiative

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Financial Advice firm, Invest Blue, has adopted a nine day fortnight pilot, which would give all full time employees an extra 26 days off a year at a cost of... Read more continue reading

Professional credibility and the “Trust me…I am experienced” line

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How many times do we hear a professional claiming that a client should trust them and deal with them because they have X number of years experience?  Does this “years... Read more continue reading

As International Women’s Day approaches, what’s top of mind for female advice clients?

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As part of International Women’s Day, BT is sharing the top advice themes advisers are discussing with the BT technical team, which particularly relate to female clients. “Increasingly more women... Read more continue reading